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Resident Engineer (#934,805,040) 

Location: Multan (Punjab), Pakistan (CV #934,805,040)

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Worked as Third Party Representative in Standard Chartered Bank for North &South Regions of Pakistan and performed following responsibilities: Attending Complaints via emails, phone calls and problem ticketing system at Standard Chartered Bank Liaison with tech teams and vendors (Network, Telecom, and Desktop) and aligning where needed To eliminate risks, fulfill compliance and to provide resolutions to the end users Providing in time solutions to the user by utilizing on ground resources Replying user’s mails with proper guidelines w.r.t company policies and SOPs Providing VIP Support (i.e. Corporate Managers, GMs and CEO) Escalation of matters to management officials to minimize risks and take up matters on ground to make more efficient end user services Scheduling Tasks Tasking relevant teams and engineers with proper follow-ups and feed back Achieving timelines for different tasks Weekly and Monthly progress reporting to stakeholders and internal managers Capacity building and management of team members Managing Data Centre Compliance management and value added services(VAS) Provide guideline to users regarding organizational integrated applications in standard operating system Troubleshoot issues regarding software IPhone/IPads support for SCB compliance monitoring software, Business software and emails w.r.t SCB SOPs Inventory management RMS Management Projects/Goals Establishment of Digital Branch at Bahria Town Phase VII Rawalpindi Liaison and Coordination with stakeholders and company management to understand requirements for establishment of new branch Liaised with relevant teams & vendors and aligned as per required to fulfill requirements as per defined by bank groups and stakeholders w.r.t policies Supervised deployment of network and backbone link with possible best approaches according to site requirements Provided users well managed services for smooth commencement of branch IPads deployment for EB department in North Region Deployed SCB monitoring software in IPads to fulfill compliance needs Configured IPads as per user details

SPECIALTIES Skills Service Desk Goal Orientation MS Office Automation Team Player IT Project Management Hardware/Software Troubleshooting

Personal Details

Zeeshan Yazdani
29 Years

Job Details

Employment Status
Full time or Part time
Type of Salary
Fixed salary
Preferred Job Location
Post Code

Educational Qualifications

Highest Qualification
Bachelor's degree  (BSIT) from University of Education, Lahore  with 3036/4400 Marks / Grade / Class

Professional Details

Professional Experience
1 Year 7 Months
Languages known
English  (Intermediate)
Urdu (Expert)
Punjabi (Expert)

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