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Customer Support Analyst (#1,539,103,829) 

Job offer #1,539,103,829 in Lahore (Punjab), Pakistan

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The Scope:

Customer service and outreach. B2B & B2C.

The Skills:

Proven analytical and conversational abilities. Multi-tasking is a natural inclination, not an added effort. English typing fluency (65 WPM or more with 98% accuracy). Ability to document with active listening and comprehension. Able to recognize patterns while servicing customers for different businesses. Ability to follow instructions and commit decisions to memory in real-time.

The Candidate:

A people person with good emotional intelligence

Candid yet cordial.

Detecting the pulse of the verbiage in a fast-paced environment.

Someone who thrives and excels at discovering customer needs, addressing their concerns and pointing them in the right direction.

A natural icebreaker and a small talk enthusiast.

Ability to spot opportunities for improvement in the tools and processes you use, and communicate impact

Thriving as part of a team — we all work together

The Requirement:

Availability for rotational shifts.

Customer support experience

Impressive internet researching skills

Coherence in construction of fast responses with an eye for phrasing, grammar, and punctuation

Structured, well-composed responses to emails and calls

The Opportunity:

Smith is a company that prides itself on its building blocks — the people. With an established presence in the U.S. and chartering globally to recruit the best talent in the business process outsourcing industry as our prime resource, we are quick to identify and appreciate skills that would have normally been overlooked in the recruitment cycle and turn them into growth opportunities for our team.

The Remuneration:

Market-competitive salary...with an above-market growth opportunity curve.

The Company

Company Name
Smith AI
Company Description
Our team brings together leadership from companies that know small business — Google, Intuit, and Home Depot. We build our products in-house, based on feedback and requests from customers. This means when you need something, we can do it — unlike other services without their own engineering teams. We've logged thousands of hours working directly with law firms, IT consultancies, and more, getting to know what moves the needle on their business, and how we can help.
Number of Employees
101 - 1000

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Job Location
Post Code
Gross Salary offered:
PKR 60,000 to PKR 80,000 monthly

Job Requirements

Professional Experience
5 Years
Languages known
English  (Expert)

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